Thorpewood Medical Group

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Thorpewood Surgery

Thorpewood Surgery is currently open.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	08:00-12:00 (pre-booked appointments only)
Sunday	Closed

Dussindale Surgery

Dussindale Surgery is currently closed.

Monday	08:00-12:30
Tuesday	08:00-12:30,14:00-18:00
Wednesday	08:00-12:30
Thursday	08:00-12:30
Friday	08:00-12:30
Saturday	Closed
Sunday	Closed

Out of Hours Service

Outside of the normal Surgery opening hours and on Bank Holidays, your call will be redirected to the NHS 111 service.

If you call the surgery on 01603 701 477, you will automatically be transferred to the NHS 111 service. Alternatively you may call 111 direct.

A clinician from this service will give advice, arrange for you to visit a clinic or have a home visit, depending upon the situation.

Details of each incident will be sent to your GP so that continuity of patient care is maintained with the surgery.

This service also replaces NHS Direct.

If you feel the incident is a life threatening emergency, dial 999 and request an ambulance.

Other providers of out of hours services

A Walk in Centre Service can be found at:

Norwich Practices Health Centre
Rouen House,
Rouen Road,
Norwich,
NR1 1RB

Open 07:00-21:00 daily
Tel: 01603 677500

This is a sit and wait service where Doctors and Nurses are available to treat minor illness e.g. chest/ear infections.

Thorpewood Medical Group